Frequently Asked Questions

Here are answers to some of the most frequently asked questions about the Gifts of Joy Catalogue.

If you have a question that is not addressed here, please email us at or call 1-800-668-5036 ext. 264 (Monday - Friday 9:00am - 5:00pm EST). Local calls: 416-221-5501 ext. 264.

A. Everything you see in our catalogue is an actual product or service Save the Children provides to children and families around the world with the help of donors like you. The gifts shown throughout our catalogue are representative of categories, such as livestock, education or health, but may change due to environmental, programmatic or economic considerations. Your donations will be used to provide assistance where it is needed most and will provide tangible solutions to help entire communities overcome poverty and achieve self-reliance.

A. When you give Gifts of Joy, you bring hope, practical help and lasting change to children and families living in poverty and crisis around the world and in Canada. Your donations provide tangible solutions to support children and their families where needed most. Your gift can help to save their lives, improve their livelihoods and transform their futures. Specifically:

Animals and Livelihoods gifts provide food, warmth, and an opportunity for an income
Education gifts help girls and boys access and enjoy a safe education, which can help them build a better future.
Health gifts help prevent and treat critical medical conditions to help children grow up healthy.
In Crisis gifts help orphans, refugees and other children in crisis with essentials to survive, be protected and get an education, especially important during the coronavirus pandemic.
Indigenous Children in Canada gifts help address unequal rights for First Nations, Métis and Inuit children through programs for emergencies, climate change, health and education.

A. The coronavirus pandemic has exacerbated the needs of children, both here in Canada and around the world and has hit impoverished children and families especially hard. When you purchase Gifts of Joy, or donate to 'Where Needed Most', you are supporting Save the Children's response to the pandemic. This includes enabling remote learning, providing PPE and sanitizer to children, families and health workers, building handwashing stations, constructing safe isolation treatment centres, and distributing food to families who have lost employment. Your gifts also support children and teens with mental health and protection programs. Products such as the Clean Water Kit, Mobile Library, School Health Clinic, Refugee Basics Bag and/or Family Comfort Kit, Emergency Food and the Mental Wellness Kit are all gifts that help children and families to cope with COVID-19. There are also 3 new online products available under the COVID-19 Category: Pandemic Survival Kit, Sanitization Kit and Frontline Health Supplies.

A. Save the Children is proud to be the leading independent organization for children's rights. With over 100 years of experience and millions of children benefitting from our programs each year, Save the Children has built a name that children, communities and supporters can trust. It is because of our breakthroughs for children that Save the Children is ranked highly among non-profit organizations. And 84% of donations are used to develop and deliver our programs*. Save the Children works in Canada and over 100 countries around the world to bring immediate and lasting change to children's lives through the realization of their rights. We focus on the issues of Health and Nutrition, Education, Child Protection, Emergency Relief and Child Rights Governance.
*Based on a 3-year average.

A. Shopping for Gifts of Joy is as easy as 1 - 2 - 3!

  1. Choose truly unique gifts in honour of your loved ones, friends and colleagues.
  2. Complete your online order and select a personalized eCard for each gift for your honouree.
  3. Your friends and family will learn how children benefit from their gift when they receive your eCard!

Please see How it Works for full details about greeting cards.

Once you have completed your online order, Save the Children will send you an order confirmation email that includes your tax receipt. Please check your Junk or Spam folder if you do not see this email in your Inbox.

A. All online transactions to Save the Children are done through a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, a "closed" lock symbol is displayed at the bottom part of your browser screen and the website address in the bar at the top of the browser screen starts with an "https" instead of an "http". Donation pages are verified by GeoTrust and transactions are processed using an IATS merchant account.

If you are at all concerned about placing your order online, we are happy to process your gift order over the phone. Call us at 1-800-668-5036 ext. 264 from 9:00am - 5:00pm EST, Monday through Friday. You can also download, print and mail an order form.

A. Yes, your gifts are tax-deductible. Donations made online will be receipted immediately via email. Please check your Junk or Spam folders if you do not see this email in your Inbox. If you order by mail or phone, your receipt will usually be mailed to you within 15 business days after we process your donation. Tax receipts will be automatically issued for donations of $20 or more, and for lower amounts when requested.

A. With each gift you purchase online, you have the option to select an eCard for your gift honouree. E-Cards can include a greeting such as Happy Birthday, Thank You, Happy Mother's Day, Happy Father's Day, or other occasion. Your eCard will be sent instantly* with your personal message to the email address you provide when you complete your online order.

Please see How it Works for full details about greeting cards.
*Please note that depending on your or your honouree's email browser, eCards can occasionally go to a Junk or Spam folder.

A. Unfortunately no, you cannot designate to which country your donation will go, but be assured it will be used to help create positive change for children in need.

A. Yes. If you are an international donor and would like to place an order for someone in Canada, you can order online, or call us at 1-800-668-5036 ext. 264 from 9:00am - 5:00pm EST, Monday through Friday.

A. Yes, if you prefer to pay by cheque, you can download, print and mail an order form along with your cheque. The Order Form to download is available on the Gifts of Joy website. Please mail it to Save the Children, Gifts of Joy Catalogue, 300-4141 Yonge Street, Toronto, Ontario M2P 2A8.

If you're placing your order by phone or via our website, we can only accept credit card payments. Unfortunately, we are not set up to transfer funds electronically through your bank at this time. To order by phone, our toll-free number is 1-800-668-5036 ext. 264 from 9:00am - 5:00pm EST, Monday through Friday.


1 Shop

Choose a truly unique gift in honour of a loved one, friend or colleague.

2 Checkout

Place your order online and select a personalized eCard to send your honouree.

3 Greeting Cards

Honourees learn how children benefit from their gift through your greeting card.