Frequently Asked Questions

If you have a question that is not addressed here, please email us at or call 1-800-668-5036 ext. 264 (local calls: 416-221-5501 ext. 264), Monday - Friday 9:00am - 5:00pm EST.

A. Choose from more than 45 Gifts of Joy to help change the lives of children in crisis. You can purchase your Gifts of Joy in honour of loved ones, and select a greeting card for each honouree (cards are optional). Once you have completed your online order, we will send you an order confirmation email that includes your tax receipt. (Please check your Junk or Spam folder if you do not see this email in your inbox.)

A. Everything you see in our catalogue is an actual product or service Save the Children provides to children and families around the world with the help of donors like you. The gifts shown throughout our catalogue are representative of categories, such as livestock, education or health, but may change due to environmental, programmatic or economic considerations or needs. Your donations will be used to provide assistance where it is needed most and will provide tangible solutions to help entire communities overcome poverty and achieve self-reliance.

A. Yes, your gifts are tax-deductible. Donations made online will be receipted immediately via email. Please check your Junk or Spam folder if you do not see this email in your inbox. If you order by mail or phone, your receipt will usually be mailed to you within 15 business days after we process your donation. Tax receipts will be automatically issued for donations of $20 or more, and for lower amounts when requested. Tax receipts will be applied to the tax year the donation is received.

A. Each time you add a gift to your online shopping cart, you will have the option to select a greeting card for your friend or family member.

There are two types of cards: E-Cards and Downloadable PDF Cards (Print-your-own Cards). You can also select no card.

  1. E-Cards - You will enter the email address for your gift honouree, who will immediately* be sent an eCard with your personal message once you complete your online order.

    You can send one eCard each time you add a gift to your shopping cart, even if you select a quantity of more than one for that gift item. If you would like an eCard for each gift, add gifts to your cart individually by entering a quantity of ‘1’. This way you can enter the email for one honouree at a time for each gift, and then repeat (click ‘Shop Some More’).

    If you would like your gift honouree to receive your eCard at a later date, choose a Downloadable PDF card instead, which you can save and then email to your honouree on the date you choose. Alternatively, send the eCard to your own email address now, then forward when you're ready.

    You will be able to preview your card before finalizing.

    *Please note, depending on your or your honouree's email provider, eCards may go to a Junk or Spam folder.

  2. Downloadable PDF Cards (Print-your-own Cards) allow you to create a card that you can download, save and print or email to your gift honouree. Links to downloadable PDFs will be included in the email you receive after completing your purchase. (This email will also have your tax receipt.)

A. E-Cards and Downloadable PDF Cards have a variety of designs: Joy, Merry Christmas, Happy Holidays, Happy Hanukkah, Thank You, Happy Birthday, and In Memoriam.

A. Yes, if you prefer to pay by cheque, you can download, print and mail an order form along with your cheque. The Order Form to download is available on the Gifts of Joy website. Please mail it to Save the Children, Gifts of Joy Catalogue, 300 - 4141 Yonge Street, Toronto, Ontario M2P 2A8.

If you're placing your order by phone or via our website, we can only accept credit card payments. Unfortunately, we are not set up to transfer funds electronically through your bank at this time. To order by phone, our toll-free number is 1-800-668-5036 ext. 264 from 9:00am - 5:00pm EST, Monday through Friday.

A. All online transactions to Save the Children are processed through a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, a "closed" lock symbol is displayed at the bottom part of your browser screen and the website address in the bar at the top of the browser screen starts with an "https" instead of an "http". Donation pages are verified by GeoTrust and transactions are processed using an IATS merchant account.

If you are at all concerned about placing your order online, we are happy to process your gift order over the phone. Call us at 1-800-668-5036 ext. 264 from 9:00am - 5:00pm EST, Monday through Friday. You can also download, print and mail an order form.

A. Yes. If you are an international donor and would like to place an order for someone in Canada, you can order online, or call us at 1-800-668-5036 ext. 264 from 9:00am - 5:00pm EST, Monday through Friday.

A. Unfortunately no, you cannot designate to which country your donation will go, but be assured it will be used where it is needed most to help create positive change for children.

A. No, unfortunately that would be too costly and time-consuming for our staff in the countries where we work, but rest assured that your gifts will be used to provide critical assistance for children where it is need the most.

A. The price of each gift is determined by the costs of the specific item, program or service and can vary depending on the nature of the program and the location where it is used to help children.

A. With each animal gift, we provide training for their care and veterinary support, including vaccinations against disease. We also provide animal feed as part of our programs. We support families to care for their livestock so they can earn an income from their growing herds for the long-term.

A. Save the Children’s livelihoods programs help families make a living and many children rely on livestock to survive. Providing animals is part of our integrated approach, which also includes climate-resilient and nutrition-focused crops and seeds, fruit trees, fertilizer, honey bees, farming tools, and wells. We also provide training on new farming techniques.

Our goal is long-term sustainability and takes into account the environment while engaging with local community leaders. We provide a range of solutions that cater to the different needs of families. Livestock is part of the social and cultural traditions for many families.

When you purchase livestock, you are also providing families with training on how to care for them, veterinary support, vaccinations, and animal feed.

Our animal gifts provide essentials that keep families warm and nourished. As their livestock numbers grow, families can sell or trade animals to pay for essentials like healthcare and education.

Have more questions about Save the Children? Click here for more Frequently Asked Questions.